Privacy Policy

Last updated: April 19, 2024

This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your information when You use the Service, and informs You about Your privacy rights and how the law protects You. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The definitions remain consistent whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts thereof.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or voting rights.
• Application refers to High EQ, the software program provided by the Company, available on both mobile platforms and web.
• Company (referred to as "the Company", "We", "Us", or "Our" in this Agreement) refers to KloudStep LLC, 30 N Gould St Ste R Sheridan 82801.
• Cookies are small files placed on Your Device that contain details of Your browsing history on a website.
• Country refers to: Wyoming, United States.
• Device means any device that can access the Service such as a computer, cellphone, or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application and Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate, provide, or support the Service.
• Usage Data refers to data collected automatically from the use of the Service or its infrastructure (for example, page visit duration).
• Website refers to High EQ, accessible from higheq.app.
• You means the individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Username and password
• Authentication information
• Region and other demographic details
• Usage Data
• Mobile device information including device ID, operating system, and version
• Information provided during onboarding that may be used to generate tailored feedback and audio content

Usage Data

Usage Data is collected automatically when using the Service. This data may include:

• Your Device's Internet Protocol address (e.g. IP address)
• Browser type and version
• Operating system
• The pages of our Service that You visit
• Date and time of Your visits and the time spent on those pages
• Unique device identifiers and other diagnostic data
• Mobile app usage statistics and interaction patterns
• Feature usage and preferences

Third-Party Integrations and Data Storage

Our Service utilizes third-party services for storing and managing data. Your data is stored on the following platforms:

• Google Firebase: We store your account details, login information, name, phone number, region, and other personal information on Google Firebase in accordance with Google's storage terms and privacy policies.
• Google Analytics: We use Google Analytics to collect and analyze usage data, including information about how you interact with our Service, to improve our offerings and user experience.
• Supabase: We also store certain data on Supabase, a database service, to manage and process information related to our Service.

By using Our Service, You acknowledge that Your data is processed and stored according to these third-party services' terms of service and privacy policies.

We do not share your personal information with third parties for marketing or advertising purposes. However, to provide you with a better experience, we use AI tools such as OpenAI and Speechify to process certain data for content generation and service improvement. These AI tools are used in accordance with their respective terms of service and privacy policies. The information you provide during onboarding may be shared with these AI tools to generate tailored feedback and audio content.

Mobile Application Data

When you use our mobile application, we may collect additional information to enhance your experience and provide our services effectively. This includes:

• Device model and manufacturer
• Mobile operating system and version
• App installation and update information
• App usage statistics and session data
• In-app navigation patterns
• Push notification tokens (if you opt in to receive notifications)

Use of Your Personal Data

The Company may use Your Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring and enhancing the performance of the Service.
• To manage Your Account, facilitating registration, login, authentication, and access to account settings on both web and mobile platforms.
• For the performance of a contract, including sending notifications and offers via our Application.
• To contact You, via email, telephone, SMS, in-app notifications, or other communication methods regarding updates, offers, and promotional information.
• To provide You with news, special offers, and general information about products, services, and events based on Your interests.
• To manage Your requests by addressing queries, feedback, or concerns.
• For business transfers, such as during mergers, sales, or acquisitions, where Your data may be transferred.
• For internal business purposes including data analysis, usage trend identification, evaluating the effectiveness of promotional campaigns, and Service improvement.
• To personalize Your experience within our mobile application and website based on Your preferences and interaction history.
• To generate tailored content using artificial intelligence tools such as OpenAI and Speechify to enhance your experience and provide more personalized services.

Marketing Communications

By providing your email address, you agree to receive occasional promotional emails from us, including updates, special offers, and new features. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Accuracy and Disclaimer

While We strive to ensure the accuracy of the information provided through our Service – including notifications about sales and offers – we do not guarantee that such information is free from errors. Price details, availability, and product information may occasionally be incorrect due to data entry mistakes or technical issues. You are advised to verify details directly with the relevant store or service provider before proceeding with any transaction.

Furthermore, the offers and sales notifications displayed are aggregated from third-party sources. The Company does not endorse, verify, or assume any responsibility for the quality, accuracy, or legitimacy of these offers. Any transaction or interaction with a third-party seller is solely between You and the seller, and the Company shall not be liable for any disputes or issues arising from such transactions.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (such as web beacons) to collect and store information when You visit our Service. These technologies help enhance Your experience and enable us to analyze usage patterns. For additional details on the cookies used, please refer to our Cookies Policy.

Retention of Your Personal Data

We retain Your Personal Data only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Usage Data is generally kept for a shorter duration unless needed for security, analytics, or compliance purposes.

Transfer of Your Personal Data

Your data is processed at the Company's operating offices and other locations where the involved parties process data. This may result in the transfer of Your data to countries with different data protection laws. By providing Your data, You consent to such transfers, and the Company will ensure that appropriate safeguards are in place – including through our third-party providers like Google Firebase, Google Analytics, and Supabase.

Deletion of Your Personal Data

You have the right to request deletion of Your Personal Data. You may update or remove certain information through Your Account settings or by contacting Us directly. Note that we may retain certain data as required by legal or contractual obligations.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred as part of that transaction. We will provide notice prior to such changes where possible.

Law Enforcement and Legal Requirements

We may disclose Your Personal Data if required by law, regulation, or legal process, or in response to valid requests from public authorities. We reserve the right to take any necessary action to comply with legal obligations and protect the rights and safety of the Company and its users.

Security of Your Personal Data

We implement commercially reasonable security measures to protect Your Personal Data; however, no method of transmission or electronic storage is 100% secure. The Company cannot guarantee absolute security and is not liable for any breaches or unauthorized access arising from inherent risks. Please note that data processed by third-party services such as Google Firebase, Google Analytics, and Supabase is subject to their respective security measures and protocols, and the Company is not responsible for any failures or breaches within those systems.

AI Services and Data Processing

Our Service utilizes artificial intelligence tools and APIs, including but not limited to OpenAI and Speechify, to enhance user experience and provide tailored content. When using these AI services:

• We process certain data through AI service providers to generate content and improve our services.
• These AI tools analyze your interactions with our Service to provide more personalized experiences.
• We ensure that any data shared with AI service providers is done in accordance with their respective privacy policies and terms of service.
• We do not use AI tools to make automated decisions that significantly affect you without human intervention.
• You have the right to opt out of certain AI-powered features through your account settings.
• The audio content provided in our application is generated by AI, not by human voice actors.
• While we strive to ensure that AI-generated content is appropriate and not offensive, we cannot guarantee that all content will be free from errors or potentially inappropriate language.
• We do not intend to offend, judge, or perpetuate preconceptions through our AI-generated content.
• We are not responsible for any misleading use of AI-generated content or any health issues that may arise from using our Service.

For more information about how specific AI service providers handle your data, please refer to their respective privacy policies:

• OpenAI: https://openai.com/privacy
• Speechify: https://speechify.com/privacy

Disclaimer of Liability

The Service is provided on an "as is" and "as available" basis without any warranties, express or implied. The Company expressly disclaims any liability for errors, omissions, or inaccuracies in the information provided through the Service. By using the Service, You acknowledge and agree that any reliance on the information – including sales notifications, pricing details, or product offers – is at Your sole risk. The Company shall not be held liable for any damages or losses arising from Your use of, or reliance on, such information, or for any disputes between You and third-party sellers whose offers are displayed.

Additionally, the Company is not responsible for any misleading use of AI-generated content or any health issues that may arise from using our Service. The content provided through our Service is generated by AI and may contain errors or inaccuracies. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated content.

Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect Personal Data from anyone under 13. If You believe that a child under 13 has provided Us with Personal Data, please contact Us immediately so that we can take appropriate steps to remove the information.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not operated by Us. We do not control the content or privacy practices of these sites and are not responsible for them. We encourage You to review the privacy policies of any third-party sites You visit before providing any Personal Data.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes Your acceptance of the revised Privacy Policy.

Contact Us

If You have any questions or concerns about this Privacy Policy, please contact us by email at info@higheq.app.

info@higheq.app
KloudStep LLC, (High EQ)
30 N Gould St Ste R Sheridan 82801
WY US